Courses regulations

As of 29/07/2023

Services via the e-schema.pl platform are provided by Indigo sp. z o.o. with its registered office in Warsaw, ul. Współczesna 1, 03-255 Warsaw; KRS 0000457949.

The seller can be contacted at e-mail kontakt@e-schema.pl, tel. no. 600-960-462

§ 1 General provisions

  1. These Rules and Regulations govern the provision of electronic training Services by the Service Provider to Clients. These Services can be found at www.e-schema.pl/szkolenia. These Regulations do not apply specifically to products that can be purchased in the online store www.e-schema.pl/sklep – these issues are governed by the Store Regulations available at www.e-schema.pl/regulamin-sklepu.
  2. The services are organized by Indigo sp. z o.o, based in Warsaw, 1 Współczesna St., 03-255 Warsaw; KRS 0000457949.
  3. The Terms and Conditions of Training are placed continuously on the website www.e-schema.pl/regulamin-szkolen in a manner that allows Clients to obtain, reproduce and record their content. The Regulations are also made available to Customers prior to the conclusion of the contract in the form of a link to this subpage.

§ 2 Definitions

  1. Consumer – it is a natural person within the meaning of Article221 of the Civil Code,
  2. Entrepreneur with consumer rights – a natural person concluding an agreement directly related to their business activity, when it results from the content of this agreement that it does not have a professional character for this person, resulting in particular from the subject of the business activity performed by them, made available on the basis of the provisions on the Central Register and Information on Business Activity,
  3. Entrepreneur – means a natural person, a legal person or an organizational unit that is not a legal person, to whom the law grants legal capacity, conducting business or professional activity on its own behalf and performing a legal act directly related to its business or professional activity,
  4. Service Provider/Seller/Seller – Indigo sp. z o.o. with its registered office in Warsaw, ul. Współczesna 1, 03-255 Warsaw; KRS 0000457949.
  5. Online Store – online store operated at www.e-schema.pl by the Seller.
  6. Kodeks cywilny – ustawa z dnia 23 Kwietnia 1964r. (Dz.U.2020.1740),
  7. Product – digital content or service (including digital and non-digital services) available in the Online Store, which is the subject of the Sales Agreement between the Customer and the Seller,
  8. Regulations/Training Regulations – these regulations for the provision of services by electronic means within the meaning of Article 8 of the Act on Providing Services by Electronic Means of July 18, 2002 (Dz.U.2020.344),
  9. Customer/Buyer – a natural person, a legal person or an organizational unit that is not a legal person, to which special provisions grant legal capacity, who places or plans to place an Order within the Online Store using electronic means, including a Consumer, an Entrepreneur with consumer rights and an Entrepreneur,
  10. Order – a declaration of will by the Customer, in which the Customer accepts the Seller’s sales offer, which includes in particular the price, type and quantity of Products under the Sales Agreement via the Online Store.
  11. Sales Agreement – a Product sales agreement concluded or entered into between the Customer and the Seller via the Online Store. Sales Agreement shall also be understood as an agreement for the supply of digital content or a digital service (in the case of Products that are digital content or digital services) and an agreement for the provision of services (in the case of a Product that is a service other than a digital service).
  12. Consumer Rights Act – Act of 30 May 2014 on Consumer Rights (Journal of Laws 2020.287)
  13. Price – the value expressed in monetary units that the buyer is obliged to pay to the entrepreneur for the goods or services
  14. Digital Content – data produced and delivered in digital form.
  15. Digital Service – a service that allows the consumer to generate, process and store data or access it in digital form or a service that allows the sharing of data in digital form that has been sent or generated by the consumer or other users of the service, or other forms of interaction using such data;
  16. Application Form – a form published on the Website, completed by the Client, used to order a Training Service;
  17. Website – website available at https://e-schema.pl/
  18. Training Service/Service/Training) – a service provided by the Service Provider to the Client using means of distance communication, related to the provision of Training Content;
  19. Training Content – means live training broadcasts, video materials, and other materials made available to the Client by the Service Provider as part of the Training Services, including materials made available with the possibility of being downloaded by the Client to the memory of his computer device.
  20. Privacy Policy – https://e-schema.pl/polityka-prywatnosci/

§ 3 Technical conditions

  1. In order to conclude the Agreement and use the Training Services, the Client must meet the following minimum technical requirements:
    • having a computer, tablet, smartphone or other electronic device with Internet access;
    • having a fast Internet connection – minimum 512kb/s (upload and download);
    • having any up-to-date internet browser (at least Internet Explorer 7, Firefox 3.x, Safari 4.x, Google Chrome);
    • having an active individual e-mail account.
  2. Training services are provided using the Zoom platform (or in another manner specified by the Service Provider), which does not require the purchase of a tariff plan by the Client
  3. Video training content is provided via streaming.
  4. The User is granted access to the Training Content for the period specified in the Training Service ordered.
  5. The Service Provider shall not be liable, to the fullest extent permitted by law, for any disruptions, including interruptions, in the functioning of the Website or tools used to provide Training Services (including the Zoom platform) caused by force majeure, unauthorized actions of third parties or incompatibility of the Website or these tools with the Customer’s technical infrastructure through no fault of the Service Provider.

§ 4 Ordering and implementation of training services

  1. Information about the Training Services organized by the Service Provider is available on the Website in the “Trainings” tab. This information contains a detailed description of the Trainings, including the scope and program of the Training, information about the people conducting the Training, the date of the Trainings, the method of their implementation, and the price.
  2. The number of places in the Training is limited – the order of correct applications for the Training is decisive.
  3. In order to order the Training and conclude the Agreement, the Client is obliged to take the following actions:
    a) read the description of the Training;
    b) read these Regulations, including the Privacy Policy informing about the method of processing the Client’s personal data by the Service Provider in connection with the conclusion of the Agreement for the provision of the Training Service and participation in the Training;
    c) correctly complete the Application Form, including providing your identification data, and submit the required declarations, including the acceptance of the Regulations;
  4. Complete the Application Form on the Service Provider’s website under the appropriate training
  5. The Client’s submission of a completed Application Form to the Service Provider is tantamount to the Client’s obligation to pay for the ordered Training in the event of qualification for the training.
  6. The Service Provider, upon receiving the completed Application Form from the Client, shall immediately (i.e. no later than within 3 business days) verify its correctness and the data and information provided by the Client, and then send an email to the Client in which:
    a) confirms the Client’s effective registration for the Training (which is tantamount to concluding an Agreement with the Client for the implementation of the Training); OR
    b) informs about the inability to participate in the Training if the limit of places has already been exhausted; OR
    c) requests the Client to re-send the correctly completed Application Form if the Form originally sent contains deficiencies that prevent the Client from effectively registering for the Training.
  7. In the event of confirmation of the Client’s enrolment in the Training, the Client is obliged to pay for the training within 14 days.
  8. The Service Provider, at least 7 days before the start date of a given Training, sends to Clients who have successfully registered for the Training, including paying for the Training, an email reminding about the Training and containing all information necessary to participate in the Training.
  9. The Service Provider sends the link to the Training only to those Clients who have successfully registered for the Training, including paying for the Training.

§ 5. Method and deadline for payment for training services

  1. Announcements, advertisements, price lists and other information about Training Services provided on the Website do not constitute an offer within the meaning of Art. 66 § 1, but only an invitation to conclude an agreement within the meaning of Art. 71 of the Act of 23 April 1964 – the Civil Code (Journal of Laws of 2014, item 121, as amended).
  2. The amount of fees for the Training is in accordance with the current Training offer, published on the Website at the time of registration for the Training.
  3. All prices of Trainings given on the Website are expressed in Polish zlotys (PLN) and are gross prices (include VAT 23%). The Client pays the gross price for the Training.
  4. The price of the Training includes participation in the Training (excluding access to the device and the Internet, which each Client is obliged to organize on their own), Training Content in electronic form and a certificate of participation in the Training.
  5. Payments for the Training can only be made in Polish currency (PLN).
  6. Payment for the Training must be made by transfer to the Service Provider’s bank account before the start of the Training.
  7. The transfer title should include the name of the Training, the name and surname of the Client (indicated in the Application Form) and the date of the Training.
  8. The Client who has paid for the Training Service may request the issuance and sending of an invoice. The Client agrees to have invoices sent in electronic form to the email address provided by him/her.

§ 6 Cancellation or change of training date

  1. In exceptional situations, i.e. in the event of a lack of a sufficient number of Training participants or the occurrence of other significant circumstances that make it impossible to conduct the Training, the Service Provider reserves the right to cancel the Training or change its date, while ensuring the protection of the rights of Customers registered for the Training.
  2. In the event of the need to cancel the Training, the Service Provider shall immediately inform the Clients who have registered for the Training and shall refund the fee paid by them towards the Training to these Clients. The refund of the fees paid shall be made within 7 days from the date of informing the Clients about the cancellation of the Training. The Client shall receive a refund of the fee paid to the bank account from which the payment was made.
  3. In the event of a change in the date of the Training, the Service Provider shall immediately inform the Clients who have signed up for the Training. In such a situation, the Client has the right to withdraw from the Training by submitting an appropriate declaration to the Service Provider in this respect. In such a case, the Service Provider shall return to the Client the fee paid by him/her for the Training immediately, i.e. no later than within 7 days from the date of submission by the Client of the declaration of withdrawal from the Training. The Client shall receive a refund of the fee paid to the bank account from which the payment was made.

§ 7 Rights and obligations of the Client

  1. The Client is obliged to use the Training Services in accordance with the law, the provisions of these Regulations and good practices.
  2. The Client is responsible for the content, accuracy and truthfulness of the data provided in the Application Form and during participation in the Training.
  3. The Client is prohibited from using the Training Services in a manner that violates the law, good customs, personal rights of third parties or the legitimate interests of the Service Provider. Providing information of an unlawful nature is prohibited.
  4. By joining the Training, the Client is responsible for his/her conduct violating the law and for any damage caused as a result of such conduct, also towards third parties.
  5. The Client who has concluded the Agreement is obliged to:
    a) join the training group on time as part of the purchased Training. It is possible to be up to 10 minutes late or leave the classes 10 minutes before their end. Exceeding this time frame will result in the classes not being included in the certificate issued after the end of the Training;
    b) not to browse the Internet, social media, instant messaging, etc. and not to switch the screen on which the Training is taking place during the Training.

§ 8 Complaints from Customers who are Consumers or Entrepreneurs-Consumers

  1. The provisions of this § 8 apply only to Customers who are Consumers or Entrepreneurs-Consumers and relate to the non-compliance of the Training Service with the Agreement to the extent that it constitutes a digital service or digital content within the meaning of the Consumer Rights Act.
  2. If the Training Service is inconsistent with the Agreement, the Client may file a complaint against the Service Provider, requesting that the Training Service be brought into compliance with the Agreement.
  3.  The User may submit a complaint in writing (to the address of the Service Provider’s registered office indicated in § 2 of the Regulations) or in electronic form to the Service Provider’s e-mail address kontakt@e-schema.pl
  4. The complaint should include: the Client’s name and surname, the User’s e-mail address, a description of the revealed non-compliance of the Training Service with the Agreement, and the Client’s request.
  5. The Service Provider will respond to the complaint via e-mail within 14 (fourteen) days of its receipt.
  6. After considering the complaint, the Service Provider shall provide the Client with a response to the complaint in which:
    a) the complaint is acknowledged and a deadline for bringing the Training Service into compliance with the Agreement is specified;
    b) the Service Provider refuses to bring the Training Service into compliance with the Agreement if bringing the Training Service into compliance with the Agreement is impossible or would require excessive costs to be incurred by the Service Provider;
    c) the Service Provider rejects the complaint due to its unfounded nature.
  7. If the complaint is accepted, the Service Provider shall bring the Training Service into compliance with the Agreement within a reasonable time from the moment the Service Provider was informed by the Client of the lack of compliance with the Agreement, and without excessive inconvenience to the Client. The costs of bringing the Training Service into compliance with the Agreement shall be borne by the Service Provider.
  8.  If the Training Service is inconsistent with the Agreement, the Client may submit a declaration of withdrawal from the Agreement when:
    a) it is impossible to bring the Training Service into compliance with the Agreement or requires excessive costs;
    b) the Service Provider has not brought the Training Service into compliance with the Agreement;
    c) the lack of compliance of the Training Service with the Agreement persists despite the Service Provider’s attempts to bring the Training Service into compliance with the Agreement;
    d) the lack of compliance of the Training Service with the Agreement is significant enough to justify withdrawal from the Agreement without first exercising the right to file a complaint;
    e) it is clear from the Service Provider’s statement or the circumstances that it will not bring the Training Service into compliance with the Agreement within a reasonable time or without excessive inconvenience to the Customer.
  9.  The declaration of withdrawal from the Agreement, referred to in paragraph 8 above, may be sent by the Client in writing to the address of the registered office of the Service Provider (specified in § 2 of the Regulations) or by e-mail to the following address: kontakt@e-schema.pl. The declaration of withdrawal from the Agreement should include: the Client’s name and surname, the Client’s e-mail address, the date of delivery of the Training Service, a description of the revealed non-compliance of the Training Service with the Agreement, an indication of the reason for submitting the declaration (in accordance with paragraph 8 above), a declaration of withdrawal from the Agreement.
  10. The Service Provider shall immediately send confirmation of receipt of information about withdrawal from the Agreement to the e-mail address provided by the Customer.
  11. Pursuant to Article 34, paragraph 1a of the Consumer Rights Act, in the event of the Client withdrawing from the Agreement, the Client is obliged to cease using the Training Service and any Training Content that was made available therein.

§ 9 Complaints from Customers who are Entrepreneurs

  1. A Client who is an Entrepreneur has the right to submit a complaint regarding the Training Service within 14 days of its provision.
  2. The complaint should be sent in writing (to the address of the Service Provider’s registered office indicated in § 2 of the Regulations) or in electronic form to the Service Provider’s e-mail address: kontakt@e-schema.pl
  3. The complaint should include data enabling identification of the Customer (name and surname, correspondence address, e-mail address), the subject of the complaint (e.g. type and date of occurrence of the defect) and requests related to the complaint. In the event of receiving an incomplete complaint, the Service Provider will request its completion under penalty of leaving the complaint without consideration.
  4. Complaints are processed within 14 business days from the date of receipt of the complete complaint.

§ 10 Withdrawal from the Agreement

  1. The Customer who is a Consumer or an Entrepreneur-Consumer has the right to withdraw from the Agreement within 14 days of its conclusion without giving any reason. In such a case, the Customer submits to the Service Provider a declaration of withdrawal from the Agreement in writing to the address of the Service Provider’s registered office (indicated in § 2 of the Regulations) or by e-mail to the e-mail address: kontakt@e-schema.pl, whereby the day of submitting the declaration of withdrawal from the Agreement should be deemed the day of sending the declaration – such a declaration must be sent before the deadline for withdrawal from the Agreement. The template of the declaration of withdrawal from the Agreement is included in Annex No. 1 to the Act of 30 May 2014 on consumer rights (Journal of Laws of 2020, item 287).
  2. The right to withdraw from the Agreement does not apply to the Consumer or Entrepreneur-Consumer:
    a) who has agreed to commence the provision of the Training Service before the expiry of the period for withdrawal from the Agreement;
    b) has expressly stated that he/she acknowledges the information about the loss of the right to withdraw from the Agreement upon its full performance;
    c) has been informed by the Service Provider about the loss of the right to withdraw from the Agreement.
  3. In the event of withdrawal from the Agreement, it is deemed not to have been concluded.
  4. In order to meet the deadline for withdrawal from the Agreement, it is sufficient to send the declaration before its expiry.
  5. In the event of withdrawal from the Agreement, all payments will be returned to the Consumer or Entrepreneur-Consumer immediately and an appropriate correction invoice will be issued. The refund will be made no later than within 14 days from the date on which the Service Provider received the declaration of withdrawal from the Agreement. The refund will be made using the same payment methods that were used by the Consumer or Entrepreneur-Consumer to purchase the Training Service. The Consumer or Entrepreneur-Consumer may agree to a different method of refund.

§ 11 Intellectual Property Rights

  1. All trademarks, designations of Training Services and names provided on the Website are the property of the Service Provider or the right to use them by the Service Provider results from separate agreements with authorized entities.
  2. All Training Content made available by the Service Provider as part of the Training Services, including their graphic elements, are legally protected by copyright law.
  3. Upon delivery of the Training Content to the Client, the Service Provider grants the Client a license to use this Content, under the terms and conditions specified below.
  4. The license granted is non-exclusive and non-commercial. The license is not subject to territorial restrictions and is valid for the duration of the Agreement.
  5. The License entitles the Client to use the Training Content solely for personal use in the following fields of exploitation: displaying, reproducing, saving in the memory of a computer or server on media belonging to the Client, reproducing (only to the extent justified by the Client’s personal needs), printing (only to the extent justified by the Client’s personal needs).
  6. The License does not entitle the Client to grant further licenses in relation to the Training Content. The Client has no right to sell, rent, lease or rent the Training Content, as well as to provide services using the Training Content (whether for a fee or free of charge). Furthermore, the Client has no right to distribute or make available the Training Content, interfere with its content or appearance, both in whole or in part, modify it, copy it, create derivative works or modify it in any other way.
  7. The Client’s use of the Training Content in violation of the terms of this license constitutes an infringement of the copyrights of the Service Provider, which may give rise to civil or criminal liability, and entitling the Service Provider to take appropriate legal steps (depending on the nature of the infringement), including bringing claims against the Client in court.

§ 12 Change of Regulations

  1. The Service Provider may make changes to these Regulations, in particular in order to take into account changes in legal regulations, changes in the method of offering and implementing training Services, and to clarify issues that raise doubts among Customers, provided that a change to the provisions of the Regulations cannot lead to the loss of acquired rights by the Customer, if they were acquired in accordance with the law.
  2. All Training Services purchased by Customers before the date of change of the Regulations are implemented on the basis of the Regulations that were in force on the date of placing an order by Customers for a given Training Service, unless the provisions of the new version of the Regulations are more favorable to Customers.
  3. The Service Provider will notify Clients about the change of the Regulations by placing information about the change of the Regulations and the unified amended text of the Regulations on the Website. In addition, with respect to Clients who have ordered a training Service that has not yet been implemented, the Service Provider will notify them about the change of the Regulations by sending appropriate information in this regard to their email addresses.
  4. If the Client does not accept the new content of the Regulations, he should notify the Service Provider within 14 days from the date of receiving information about the change of the Regulations at the address: kontakt@e-schema.pl. Failure to object within 14 days from the date of notification will be considered, in case of doubt, as acceptance of the new version of the Regulations. Submission of an objection by the Client is considered as termination of the Agreement, to which the provisions of § 8 of the Regulations apply accordingly.

§ 12 Final provisions

  1. A Customer who is a Consumer or an Entrepreneur-Consumer has the option of using out-of-court complaint and claim settlement methods. Detailed information on the User’s option of using out-of-court complaint and claim settlement methods and the rules of access to these procedures are available at the offices and on the websites of: district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Voivodship Inspectorates of Trade Inspection, Office of Competition and Consumer Protection. This customer may also use the online dispute resolution platform (ODR) available at: https://ec.europa.eu/consumers/odr/.
  2. In matters not covered by these Regulations, the provisions of the Rules and Regulations of the Store(www.e-schema.pl/regulamin-sklepu) shall apply first, followed by the provisions of Polish law, including in particular the Civil Code and the Consumer Rights Act.
  3. An integral part of the regulations is the Privacy Policy on the processing of personal data, which can be found at www.e-schema.pl/polityka-prywatności.
  4. The regulations enter into force on 1 October 2024.